Harmony Group Sdn Bhd (202201019681) (1465378-U) (“We”, “Us” or “Our”) is committed to the protection of your personal data and your privacy. This Privacy Policy explains how we collect, store and handle personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) .
Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal data to us or using our website, you are consenting to the terms and conditions of this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data as described in this Privacy Policy. If you do not wish to give us this consent, kindly notify us in writing and do not use any of the electronic forms on our website. Failure to consent to the terms and conditions of this Privacy Policy will result in us being unable to process your application, request and/or provide you with the relevant product(s) or service(s).
Collection of Personal Data
As your privacy matters to us, we will process your personal information in a manner that is relevant to our dealings with you and in compliance with the law.
We do not sell, share, or trade our customers’ information gathered online with third parties.
Personal information gathered online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, based upon your authorization and consent. For example, an online transaction of a chosen product on our website.
When you register for a Health Cart account, the personal information we collect may be:
- Full name
- Email address
When you make a purchase on our website, additional information collected may include:
- Mobile number
- Delivery address
The mandatory personal information we collect from you will be used or shared among our corporate circle and third parties for these purposes only:
- To deliver products purchased on our website. Your personal information may be given to a third party such as the courier company or supplier of choice to deliver the goods to you.
- To inform and update you regarding delivery status and for customer support
- To process your orders and you with the services and information shown on our website
- To enable us to administer your registered account with us
- To maintain and improve customer relationship
- To respond to your complaints, feedback, and suggestions
- To carry out direct marketing via SMS, phone calls, emails, or social media
- To maintain and update existing internal records
- To invite you to join promotional events
- To monitor, investigate, and prevent illegal activities
Please do note that we cannot and will not accept responsibility for any unauthorized access or loss of personal data that is beyond our reasonable capacity, especially online communication that is not encrypted.
To provide you with product recommendations and improve our service, we will also collect and use customer identifying information, site browsing/action history and computer/connection information, including such information obtained via Cookies. We may also collect other information which may be done through conventional internet technologies and use such data for analysis.
Collection of Computer Data
Whenever you visit www.healthcart.com.my, our computer servers will automatically record information received from your browser whenever you visit a website. The data may include:
- Your computer’s IP address
- Browser type
- Webpage(s) you visited before coming to our website
- Visited pages within www.healthcart.com.my
- Time spent on those pages, searched items and information, access times and dates, and other data
This information is collected for analysis purposes and evaluation so that we can further improve your browsing experience and our services.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time without prior notice. We advise that you check this Privacy Policy on a regular basis at our website: www.healthcart.com.my.
Enquires and Complaints
If you any queries or request or wish to make any applications concerning your personal information or data, please contact us via phone call or e-mail.
Contact Number: 016-267 3716
Email: healthcart@harmonygroup.com.my